Hosting Suspension Notice
Your hosting account with Coweta Computers has been temporarily suspended. Please review the reason for the suspension, the steps to restore your service, and how to reach our support team.
Important Information
Your website files and data are retained and will not be affected during this suspension period (up to 30 days). Addressing this promptly will restore your service with zero data loss.
Common Reasons
Reasons for Service Suspension
Accounts are suspended for specific causes. Identifying yours is the first step to restoration.
Unpaid Invoice
The most common cause. Your invoice has passed the due date and payment has not been received. We attempt to contact you by email and phone before initiating suspension.
Resource Limits Exceeded
Your site exceeded CPU, memory, or bandwidth limits and is impacting server performance for other customers. An upgrade or optimization may be required before reactivation.
Policy Violation
Your site violated our Acceptable Use Policy — typically due to spam, malware, phishing, or illegal content. We'll outline required actions before service can be restored.
Restoration Process
Account Restoration
Follow these steps to restore your website service as quickly as possible.
- Review the suspension notice sent to your account's primary email address. It contains the specific cause and required actions.
- If the issue is an outstanding invoice, pay the balance through our billing portal or by calling our office during business hours.
- If your site exceeded resource limits, we may require a plan upgrade or code optimization before reactivation.
- If a policy violation occurred, comply with our remediation instructions. For malware, we can perform a security cleanup for a fee.
- After resolving the issue, allow up to 2 hours for DNS propagation. Your site will be automatically reinstated once payment or remediation is confirmed.
Need Assistance with Your Account?
Our billing and support team is standing by. Have your account ID or domain name ready when you call.
Mon–Fri, 9:00 AM – 6:00 PM • 13 Jackson St, Newnan, GA 30263